Shipping Policy

Ecoprint Solutions strives to serve you with the most efficient and reliable delivery method. 
We use the following methods to send you your goods in super fast!

• Express Post
• Registered Post
• Couriers including Couriers Please, TNT, Startrack and Toll
• Air Freight (or all urgent orders please call us to arrange air freight, a surcharge may apply)

 Shipping Fees

All orders over $99.00 are eligible for free shipping. If your order is under $99.00 an $8.00 shipping fee will be applied.

Disptach and Delivery times

All orders placed before 3pm AEST (excluding weekends and public holidays) are dispatched on the same day. 
Orders placed after the 3pm cutoff will be dispatched the following business day. 
Generally, deliveries to major cities can be expected within 1-2 business days and upto 5 business days for more remote areas. 
Should you have an urgent order please call us so we can arrange speedy delivery by either direct courier or air freight. 
In this case, all shipping fees will be forwarded onto you, however we do negoiate with our couriers to find you the cheapest price.

Backorders

We strive to have all items in stock. However, if for any reason we are unable to dispatch your order in the normal time schedule, we will notify you within 2 business days.
While we also endeavour to have the website constantly updated, in the rare occasion a product is obsulete, we will call you to discuss the upgraded version or offer you a full refund. 

Notes

• Insufficiently supplied or incorrect address details will incur a $8.00 redelivery fee. 
• If you have given approval to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property. 

Warranty

• Warranty of OEM products is per the manufacturers’ return policy which we can organize for you.

 ORDER CANCELLATIONS

• Once orders are received and processed, we may not be able to cancel it.
• We also reserve the right to cancel your order if
  • You provide an unauthorized credit card
  • We are unable to process payment on the credit card provided.
  • You provide invalid personal details, or
  • The product has become unavailable.
  • We will notify you before cancelling your order.

RETURN POLICY

To return a product, you must first contact us to obtain a Return Authorisation number to be clearly displayed on the outside of the box.

Incorrect goods

• There are so many different types of cartridges and printer models. If you are unsure if you have the correct cartridge please contact us on 0419 854 852 to verify before organizing a Return Authorisation number.
• Returned goods must be in the original packaging, unopened, undamaged and free of any shipping labels or marks, otherwise a credit may be rejected.
• Where incorrect goods were ordered, all credits incur a 20% restocking fee.

Faulty goods

• Please call Ecoprint to organise a Return Authorisation number, and return faulty goods, clearly labeled, with return authority on the outside of the box, and a print page inside.
• There are many occasions where toner and ink cartridges, are found non-faulty. Please ensure you have performed your printer’s recommended cleaning procedures beforehand.
• The warranty is limited to the cost of the goods as per your invoice and is the actual amount you paid for the goods.
• Once cartridges are received and evaluated, the credit could take upto 30 days.

Secure Payments

Our online payment structure is 100% secure, encrypted and processed by PayPal or Braintree payment gateway. We do not store any credit card details. 

We accept the following forms of payment online

• Visa
• Mastercard
• Discover
• Paypal

There is no surcharge for credit card payments